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PLEASE NOTE THAT OUR BOOKS ARE CLOSED.  WE ARE NO LONGER REGISTERING NEW PATIENTS WITH EFFECT FROM 1ST DECEMBER 2021.  WE WILL RECONSIDER OUR POSITION ON 31ST MARCH 2022.  

ONLINE SERVICES: Please be advised that there are technical issues with online services at present.  We hope that these will be rectified in the coming weeks.

OUR WAY OF MANAGING APPOINTMENTS: Please note that it is our intention to continue with triaging all consultations.  To ensure that we can sustain the Practice for the future, we will continue with telephone triage, the GP will assess all appointments and, where clinically appropriate, you will either receive a telephone consultation or you will be invited into the Practice for a face to face consultation.  Nurse appointments will remain the same, in the main, but some chronic disease management will also be undertaken by telephone.  Please do work with us to make this new system work.  There are many situations when patients do expect to have a consultation with a GP but it is apparent that what is being presented can be managed by going to the local pharmacist or by checking NHS websites and self managing.  Our receptionists will direct you when they have assessed that you can manage a presentation at home and do not need the GP.  Also, by having a consultation initially by phone, it could save you the time of travelling to the surgery and having to find somewhere to park.  Please be assured that we are adept at determining those calls that require a face to face consultation.  Please do give the receptionists as much information as possible when booking your appointment; this will help the GP's review their list and call those in for a face to face consultation who need it.

CORONAVIRUS & THE WEARING OF FACE COVERINGS

The Practice has a duty to protect both patients and staff and has to abide by the Infection Prevention and Control policies that are in place for General Practice.  Irrespective of the Governments decision to no longer make the wearing of face coverings a legal requirement all patients will still need to wear a face covering if you come to the surgery.  This will apply to everyone (unless you are exempt) and will apply even if you are only calling to collect something from the Reception area.  Please note that our Receptionists will not be able to open the front door to you or assist you if you present without a face covering.

We have two new Doctors joining the Practice on 1st April.  We have Dr Malathi Sivakkolunthu (female) and Dr Helen Burke (female). This means overall there will be Dr Butler, Dr Patel, Dr McMahon, Dr Sivakkolunthu, Dr Burke, Dr Lord and our GP Registrar, Dr Kotb.

WE HAVE CONTRACTED A PHARMACY TEAM TO WORK WITH US.  THEY ARE CALLED ASHTONS.  THEY MAY CONTACT YOU BY PHONE, FROM A DIFFERENT TELEPHONE NUMBER THAN OURS, AND THEIR PURPOSE IS TO UNDERTAKE PRESCRIPTION ISSUES & MEDICATION REVIEWS.  THEY WILL NOT ASK YOU FOR ANY DETAILS ABOUT YOUR BANKING, YOUR HOUSEHOLD INCOME ETC., THEY ARE GENUINE AND WORKING ON OUR BEHALF.

For Surgery  closures please go to the Opening Times page and click on the surgery closures tab.

FLU VACCINATIONS: FLU SEASON WILL SOON BE UPON US.  PLEASE REMEMBER TO CONTACT US AT THE BEGINNING OF SEPTEMBER TO BOOK APPOINTMENTS.

Did you know that you can now self-refer to Physiotherapy without the need to see a GP first.  If you think you have a problem that could be managed by a physiotherapist then please call 01268  904102 to seek support.  There is an inclusion and exclusion criteria to self-referring and this can be found by clicking here Self Referral to Physiotherapy

PHONE LINES: Our phone lines are busiest between 8 am and 9 am. During these times you could experience up to a 10 minute wait.  If you are not ringing for an on the day/emergency appointment you may find it easier to ring later in the day or use the online service.

DISPOSAL OF SHARPS BINS:  With effect from 1st July 2017: Do you have a sharps bin at home, if so, you must contact your local council to arrange disposal of this as the Practice will no longer accept them on the premises.

CARERS: Are you caring for a patient here.  If so we would like to record this on their record, with their consent.  Please complete our carers registration form and bring this into the surgery for registration. Carers Form

PATIENT NEWSLETTER: Please read our newsletter Patient News

Shingles Vaccination

The Shingles vaccination programme runs from 1st September to 31st August in each year.  To find out if you qualify for a shingles vaccination please contact one of our Reception team

MEN ACWY

Students going to university for first time are eligible for the MEN ACWY vaccination.  This is an important vaccination to have and, if you think you qualify, please ring reception to confirm and book an appointment.

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