Appointments

To request an Urgent or Routine appointment:

• click above for Accurx Monday to Friday from 8am to 6:30pm. We will respond within 4 hours during opening times
• if urgent, or after 5.30pm send your triage AND call reception on 01277 658117

If you or a family member are unable to use Accurx:

• phone us on 01277 658117, Monday to Friday from 8am to 6:30pm. The receptionist will enter your details into Accurx
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm, who will enter your details into Accurx

Whatever way you make contact, your triage will be reviewed and actioned by our Triage GP

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery or at the hub
• by text or email

Appointments by phone or by text or email can be more flexible and often means you get help sooner.

If you are under 12 years old or over 75 year old, you are more likely to be asked to come to the surgery for a face to face appointment. 

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• messaging through Accurx
• phone us on 01277 658117, Monday to Friday from 8am to 6:30pm

If you need medical help now, use NHS 111 online or Call 111. (The online service cannot be used for under 5s so please call if this is the case). 

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face or by text or email
• if you need an interpreter for foreign language or british sign language/lip speakers
• if you have difficulty walking, note on your triage form or reception that you will need a DOWNSTAIRS room
• if you have any other access or communication needs

If you are housebound and need an appointment, our visits team will do a home visit. We may phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

Please let us know if you are a carer for one of our patients.

Let us know you are a carer

If the patient is able to give written permission, you will be able to speak to us on their behalf (see below).

You may also wish to provide copies Power of Attorney forms so these can be documented on the patients notes.

If you are one of our patients and you are a carer, we would love to be able to support you in this role. Please let us know if you are a carer and how we can help. Click here for a Practical Guide for Health Caring- an excellent leaflet created by Public Health England. 

If you would like to allow a trusted person(s) to speak on your behalf, please fill in the form and bring it to reception yourself.

The surgery car park is becoming increasingly busy and parking cannot be guaranteed. 

Please turn up in plenty of time for your appointment, allowing time to park in one of the town centre car parks and walk if needed. 

You may not be seen if you arrive more that 10 minutes late.