Click on the box below to submit a new request to the GP

Please note: The triage service is most busy on Mondays. If your concern is routine, please send this later in the week which would help us process requests better on Monday- your help is appreciated. 

Click here for answers to all your questions about triage (FAQs including video demonstration)

Update: November 2024 – How is triage going so far?

70% forms filled by patients online, 30% filled by reception

Most consultations received in a day = 192 on Monday 21^st October.

Of those received…

48% of patients booked a face-to-face appointment (60% on the day, 40% booked up to 2 weeks ahead).

19% of patients booked a phone call appointment

33% of patients responded to on the day with advice, a prescription, or a referral.

Outcome

53% of patients Very Satisfied with response, 23% Satisfied with the process (feedback from our virtual patient participation group).

As 33% of consults are being dealt with by the triaging GP, this frees up GP appointments in general and is really helping in dealing with pressure on the surgery as Winter begins!

Newsletters and Leaflets (also available in print at the surgery)

Patient Group Newsletter November 2024

Practice Leaflet